The Padel Travel Club Booking Terms & Conditions

1.   THE CONTRACT

1.1  When you make a booking you confirm that you have the
authority to accept and do accept on behalf of your party the terms and
conditions set out below. A contract will exist as soon as we issue our
confirmation invoice. You must check this confirmation carefully and raise any
queries immediately upon receipt. Your contract is made on the terms of these
booking conditions which are governed by English law and any claim or dispute
will be subject to the jurisdiction of the English Courts. You may however
choose the law and jurisdiction of Scotland or Northern Ireland if you live in
those places and wish to do so.

1.2  All holiday arrangements are subject to availability at the
time of booking. No contract shall be made until the deposit (or full
price, depending on the date of travel) has been paid, whether or not a booking
confirmation has been issued.  If the deposit and/or balance is not paid
in time, we reserve the right to cancel your holiday and/or retain your
deposit.

1.3  A booking can only be made by a person aged 18 years or
over.  All passengers who, at the time of departure, are under the age of
18 years must be accompanied by a responsible adult.

2.  THE HOLIDAY PRICE

2.1  We will inform you of the up to date price of your selected
holiday at the time of booking. You will then sign a booking form and pay
a deposit of around 20% per person or any higher deposit which may apply to
your particular holiday. You will be informed of the total deposit payable
at the time of booking. For bookings where flight prices have been procured and
those flights need ticketing in order to secure the price/ seats then this
amount will be payable in addition to the 20%.

2.2  We reserve the right to make changes to and correct errors in
advertised prices at any time before your holiday is confirmed. We will
advise you of any error of which we are aware and then of the applicable price
at the time of your booking. Once the price of your chosen holiday has been
confirmed at the time of booking we will not increase or decrease the price of
your holiday.

2.3  Our prices are correct at the time of quotation based on the
Financial Times exchange rate on the day. Should the rate of exchange fluctuate
by more than 10% between the time of quotation and the date of travel, we
reserve the right to adjust the prices accordingly. The prices given are based
on current levels of Government taxation and VAT stipulations. Should these
change, we may need to adjust quotations given however we will not make any
such adjustments once full payment has been received.

2.4  A flight that is described as direct is one where there is no
need to change aircraft during the journey. However, stops may be made en
route for re-fuelling or to let passengers on/off if necessary. Details of any
stops will be provided on your itinerary.

3.  SPECIAL REQUESTS AND MOBILITY/ DISABILITY RESTRICTIONS

3.1  If you have any mobility restriction or other disability,
health problems or food allergies which may require special treatment or
assistance at any time during your holiday, you must advise us at the time of
booking. Whilst we will make every effort to accommodate you, we regret
that we cannot guarantee to be able to meet any particular special request
unless we have specifically confirmed this in writing. If we reasonably
feel that we are unable to accommodate the needs of any client who has
particular health requirements, we must reserve the right to decline their
reservation or, if full details are not given at the time of booking, cancel
when we become aware of these details and apply cancellation charges as
described in Clause 7 of these conditions.

3.2  Special requests such as room location, flight seating,
particular facilities, dietary requirements etc. must be made at the time of
booking. We will pass on your request to the hotel or airline but cannot
guarantee that it will be accommodated. We will also pass on any dietary
requests to airlines but we recommend that you check directly with the airline
upon the issuing of your tickets.

4.  PAYMENT

4.1  A deposit of 20% of the total value of the holiday will be
taken at the booking stage plus any advance payments that need to be made to
airlines, hotels, etc. The balance of payment for your holiday is due a
minimum of 12 weeks prior to your departure date from the UK. In the event that
your booking is made less than 10 weeks prior to arrival, we will require full
payment at the time of booking. On occasion, a deposit or earlier payment may
be required for certain accommodation or services and we will advise this on
confirmation.

4.2   All payments must be made in pounds sterling.

4.3  Credit card payments are subject to a surcharge of 1.5% of the
value of the transaction. Bank transfers are accepted and do not incur any fees
from us.

5.  FINANCIAL PROTECTION

5.1  Your holiday contract is with The Padel Travel Club Ltd, who
are affiliated to Savile Row Travel Ltd and registered in England (Company no.
6018634) and shall be referred to below as “The Company”.

5.2  Flights booked with us are covered under the Company ATOL
license (no. 9551) which provides for your protection for air holidays in the
event of our insolvency.

5.3  All bookings with the The Padel Travel Club incorporate the
Booking Conditions set out below and are deemed to have been accepted by you in
full.

5.4  The Contract is made with the The Padel Travel Club upon emailing
confirmation of your booking to you.

5.5  Your contract with the The Padel Travel Club and any matters
arising from it shall be governed by and construed in accordance with English
law and is subject to the jurisdiction of the Courts of England and Wales,
unless you are resident in Scotland or Northern Ireland, in which case you may
choose those respective jurisdictions.

5.6 Some of the flights and flight-inclusive holidays on this
website or on our social media platforms are financially protected by the ATOL
scheme. But ATOL protection does not apply to all holiday and travel services
listed on this website or on our social media platforms. Please ask us to
confirm what protection may apply to your booking. If you do not receive an
ATOL Certificate then the booking will not be ATOL protected. If you do receive
an ATOL Certificate but all the parts of your trip are not listed on it, those
parts will not be ATOL protected. Please see our booking conditions for
information, or for more information about financial protection and the ATOL
Certificate go to :www.atol.org.uk/ATOLCertificate.

“Your Financial Protection”

“When you buy an ATOL protected flight, or flight inclusive holiday from us you
will receive an ATOL certificate. This lists what is financially protected,
where you can get information on what this means for you and who to contact if
things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with
the services listed on the ATOL Certificate (or a suitable alternative). In
some cases, where neither we nor the supplier are able to do so for reasons of
insolvency, an alternative ATOL holder may provide you with the services you
have bought or a suitable alternative (at no extra cost to you). You agree to
accept that in those circumstances the alternative ATOL holder will perform
those obligations and you agree to pay any money outstanding to be paid by you
under your contract to that alternative ATOL holder. However, you also agree
that in some cases it will not be possible to appoint an alternative ATOL
holder, in which case you will be entitled to make a claim under the ATOL
scheme (or your credit card issuer where applicable).



If we, or the suppliers identified on your ATOL certificate, are unable to
provide the services listed (or a suitable alternative, through an alternative
ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air
Travel Trust may make a payment to (or confer a benefit on) you under the ATOL
scheme. You agree that in return for such a payment or benefit you assign
absolutely to those Trustees any claims which you have or may have arising out
of or relating to the non-provision of the services, including any claim
against us, the travel agent (or your credit card issuer where applicable). You
also agree that any such claims may be re-assigned to another body, if that
other body has paid sums you have claimed under the ATOL scheme

6.  CANCELLATION & CURTAILMENT

6.1  (By you / By us) Cancellation can mean the cancellation of all
services or part of them, including amendments that result in the release of
hotel accommodation either partial or total. For example, if you booked for 14
nights in one hotel originally and then amended to 7 nights, this could be
construed as a cancellation. It should also be noted that on such bookings
where a “free nights” or a ”buy one get one free” formula was applied to the
initial cost, this may affect the costing of the whole holiday which would need
to be advised again.

6.2  Cancellation by you

If the holiday is cancelled by you, for any reason, the following
charges will apply:

Up to 70 days prior to departure: deposit

70-55 days prior to departure: 10% of remaining holiday cost plus
deposit

56-42 days prior to departure: 30% of remaining holiday cost plus
deposit

41-32 days prior to departure: 50% of remaining holiday cost plus
deposit

31-0 days prior to departure: 100% of remaining holiday cost plus
deposit

In all the above cases, the deposit will always be retained by us. Also,
any payments or deposits already made to airlines or hotels will also be
charged / retained.

There may be circumstances when these conditions do not apply (they
could be stricter than the above or more flexible) and we will advise this on a
case by case basis.

6.3  If you change your booking:

6.3.1  If, after our confirmation invoice has been forwarded to
you, you wish to change your holiday in any way, we will do our best to meet
your request but it may not always be possible.  Any such request must be
in writing from the person who made the booking or from your travel agent.
There are no administration charges but any further costs we incur in making
the changes, such as extending the number of days or upgrading the hotel(s)
will be passed on in the re-costing process. Once airline seats have been paid
for, often before your final balance has been paid to us, it may not be
possible to change without cancelling the seat with full charges and re-booking
a new one.

6.3.2  You may also transfer a booking to another person, provided
that the new passengers meet the requirements of these booking conditions and
provided that we are notified in writing not less than 14 days before the
departure date. We will not, however, confirm such a booking transfer
until all costs and charges incurred by us (including any charges and costs
levied by a supplier) have been paid. Please note that scheduled airlines
normally regard name changes as a cancellation and rebooking and any alteration
may incur a 100% charge. We reserve the right to require the balance of the
holiday price or any other sum due under the contract to be paid before we
confirm the booking transfer. Where we do not impose such a condition,
both the original passengers and the new passenger shall be responsible for the
payment of any sum due to us and both shall also be responsible for obtaining
any necessary travel documents.

6.3.3  Please note certain rail/flight tickets may not be
transferable after a reservation has been made and any alteration could incur
full cancellation charges for that part of the holiday.  Most airlines do
not permit name changes to tickets once issued and any transfer of a booking to
another person may therefore result in a charge equivalent to the full cost of
the flight or alternative means of travel.

6.4  Cancellation by us:

6.4.1  If for any reason we are forced to cancel your holiday we will
refund any monies paid in full. On top of that, we will pay the following
compensation:

Up to 70 days prior to departure: no compensation

70-55 days prior to departure: £50

56-42 days prior to departure: £75

41-30 days prior to departure: £125

29-15 days prior to departure: £150

14-0 days prior to departure: £200

6.5  Force Majeure

6.5.1  Force majeure is defined as unusual and unforeseeable
circumstances beyond the company’s control, the consequences of which could not
have been avoided by the company even with the exercise of all due care and
include, but are not limited to, war or threat of war, riot or civil strife,
political unrest, terrorist activity, industrial disputes, alteration to the
schedules of flights by airlines, pandemics, disease, changes in aircraft type,
natural disaster, fire, sickness, weather conditions such as hurricanes and
floods, acts of any port, airport, governmental or public authority, technical
problems to transport, aircraft grounding, nuclear disaster, Acts of God or
volcanic ash disruption.

6.5.2  In the event that we have to cancel or change your holiday
plans due to force majeure (changes will only be made in full consultation with
you) then we will do our utmost to reimburse any monies that have been paid,
aside to what you can claim from your insurance policy.

6.5.3   Changes will only be made if it is considered unsafe by the
Company, or the British Government, to execute those arrangements.

6.5.4   We will do everything we can to keep any alternative
arrangements within the same cost boundaries as the original holiday. Rest
assured, if force majeure necessitates the curtailment of a holiday, we will do
everything in our power to assist you and we or our local representatives will
be available to help at all times during any such crisis.

6.5.5. In the event that any country or Government closes their border
or prevents travel into a certain city / area for any of the above reasons, we
will again do our utmost to assist in claiming back any monies not covered by
insurance but there is no compulsion or law that states hotels or ground
suppliers are bound to refund monies in these situations (please see clause
11.5.1 in our insurance section)

6.6  Voluntary Curtailment

6.6.1  Should you wish to end your holiday earlier than the booked
departure date, the following conditions apply:

a)  If the reason is due to illness of you or someone else in the
party, you should claim from your travel insurance provider. We will do our
utmost to avoid any cancellation charges from accommodation and ground service
providers but cannot guaranteed the outcome.

b)  If the reason for cutting short your holiday is due to work or
family commitments, then you may be able to claim from your travel insurance
provider if the policy is very comprehensive.

c)  Should you decide to move accommodation or cut short your
holiday due to dissatisfaction with the hotel or any other service provided, we
insist that you advise us immediately of any criticism that would lead to such
a decision so we may have a chance to put it right. If we are not advised of a
problem when it arises, we will not refund or offer compensation.

6.7  Accidental Curtailment/Cancellation

6.7.1  In the event that you miss a flight we will do all we can to
make alternative arrangements for you although you would have to pay for any
costs incurred unless the Company was liable for the transportation involved in
getting you to the airport.

6.7.2  Travel tickets and hotel, car hire or other service vouchers
are only valid for the dates shown and it may not be possible to transfer to
different dates.

6.7.3  Under EU Law, you have rights in some circumstances to
refunds and/or compensation from an airline in cases of denied boarding,
cancellation or delays. Full details of these rights will be available at
EU airports and from the airline concerned.  Please note however, that
reimbursement is the responsibility of the airline and does not entitle you to
a refund of your holiday price from us: you must make a claim with your travel
insurance provider for this.

6.8  Forced Curtailment by Us

6.8.1The Company reserves the right to cancel your holiday without any
obligation to refund or make alternative arrangements where in our reasonable
opinion your behaviour brings the holiday to an end or where the Company does
not receive your payment on time in accordance with Condition 1.

7.  AMENDMENTS

7.1  Amendments by you:

7.1.1  If amendments to the program mean the cancellation of
services already booked, the cancellation conditions stipulated in clause 3.1
apply.

7.1.2  If additional services are added at any point after the
final invoice has been settled we will be delighted to accommodate any requests
you have. Certain services, particularly flights, domestic or otherwise, and
specialist activities such as hot air balloon rides may not be available at the
time you request them so the longer the period of notice you give us, the more
chance you will have of getting what you want, when you want it.

7.1.3  Amendments on timings of services such as pick up times from
hotel for sightseeing are not normally a problem. On occasion, it may not prove
possible. Most such changes can be made on the spot but if you are having any
issues, please contact our representative or us.

7.1.4  If you want to amend the name of someone in your party
travelling, it is possible that the airline will charge 100% to change the
booking (i.e. you pay twice for the flight) unless you are exercising your
rights under Regulation 10 of the Package Travel Regulations 1992 to transfer
your booking to another person when you are prevented from travelling.

7.2  Amendments by us:

7.2.1  On occasion, it may be necessary to make changes to your
itinerary, particularly in the more remote parts of the world where the places
you are visiting either have limited access due to infrastructure/climate or
the governments of those countries have full control of tourist attractions and
areas and can decide to close/amend opening times at will.

7.2.2  On occasion, it may be necessary to make changes to flight
times. We only use scheduled airlines so these are minimal, but where a booking
is made a long time in advance (10 months or more prior to departure), flight
schedules and departure/arrival airports can change. Where this happens, we
will do whatever we can to limit the inconvenience caused. 8.  HEALTH
AND SAFETY – Liability

8.1  We have taken precautions to ensure the hotels and services
that we provide for our clients have been checked with regard to compliance
with local insurance requirements and vehicle safety checks. Hotels have been
checked and largely comply with the highest standards set down by European law.

8.2  In some instances, because of the nature of the construction
or other unavoidable issues, a hotel may not be able to comply with certain
conditions of the EU health and safety recommendations, despite being of a
superior standard. In such cases we will inform you of anything we feel is
poignant.

8.3  Our commitments to you:-

8.3.1  Where you do not suffer personal injury or death, the
Company accepts liability should any part of your holiday arrangements booked
with us not be as described in the website or not be of a reasonable standard.
Subject to 8.3.3 below, the Company will pay you compensation. Our liability in
all cases shall be limited to a maximum of 2 times the original costs of your
travel arrangements.

8.3.2  Where you suffer death or personal injury as a result of an
activity forming part of your holiday arrangements with the Company, we accept
responsibility subject to 8.3.3 below. Where such death or personal injury
arises in the course of air travel, sea travel or hotel accommodation, the
Company’s liability and/or the amount of compensation you will receive will be
limited in accordance with the provisions of any relevant International
Conventions, copies of which are available upon request.

8.3.3  The Company accepts liability in accordance with 8.3.1 and
8.3.2 above except where the cause of the failure in your holiday arrangements
or any death or personal injury you may suffer is not due to any fault on the
part of the Company or its servants, agents or suppliers, and was your own
fault, or the actions of someone unconnected with your holiday arrangements or
due to unusual or unforeseeable circumstances or events which could not have
been anticipated or avoided by the Company or its servants, agents or
suppliers, even with the exercise of all due care.

8.3.4  It should be noted that the acceptance of liability on the
part of the Company referred to in 8.3.1, 8.3.2 and 8.3.3 above is subject to
assignment by you of your rights against any servant, agent or supplier of the
Company which is in any way responsible for the failure of your holiday
arrangements or any death or personal injury you may suffer.

8.3.5  It should be noted that the acceptance of liability on the part
of the Company referred to in 8.3.1 and 8.3.2 above is subject to Condition
8.3.6 below.

8.3.6  Where you book an optional excursion whilst on your holiday,
or where the Company makes excursion arrangements on your behalf, whether
before departure or whilst in resort, and you make payment for this directly to
the relevant supplier, we accept no liability for any consequential failure in
your excursion arrangements, or any death or personal injury you may suffer. If
you, or any member of your party, suffer death, illness or injury whilst
overseas arising out of an activity which does not form part of your package
travel arrangements or an excursion arranged through us, we shall at our
discretion, offer advice, guidance and assistance. Where legal action is
contemplated and you want our assistance, you must obtain our written consent
prior to commencement of proceedings. Our consent will be given subject to you
undertaking to assign any costs or benefits received under any relevant
insurance policy to ourselves. We limit the cost of our assistance to you or
any member of your party to £5,000 if indeed we are proven to be liable.

8.3.7  We cannot be held responsible for any adverse effects felt
during or after Spa or Ayurvedic treatments. Minor side effects are sometimes
part and parcel of treatment plans, particularly with Ayurvedic
treatments.  If you are in any doubt as to whether a treatment may
adversely affect you, please consult you GP prior to departure. You must also
advise us and/or the Spa/Ayurvedic centre of any pre-existing medical
conditions as they may prohibit certain treatments.

9.  SURCHARGES – Airlines and service suppliers

9.1  The price of your travel arrangements is subject at all times
to surcharges for increases in transportation costs such as fuel, scheduled
airfares and any other airline surcharges which are part of our contract
between airlines (and their agents) and any other transport provider. The
price is also subject to cost changes arising from government action such as
increases in VAT or any other imposed increases and changes to currency
exchange rates, any or all of which may result in a variation of your holiday
price.

9.2  In the case of price increases, we will absorb an amount equal
to 2% of the price of your travel arrangements, which excludes insurance
premiums and any amendment charges.  Only amounts in excess of 2%
will be surcharged.

9.3  Should you decide to cancel
for this reason, you must exercise your right to do so within 14 days from the
issue date printed on your final invoice.

10.  PRODUCT INFORMATION

10.1  The information contained on our website is given in good
faith and believed to be correct at the time it is given.

10.2  If any facilities referred to therein are withdrawn, altered
or restricted, the Company will advise you at the time of booking or as soon as
the Company is notified by the supplier of the changes. It may be that
facilities are withdrawn for maintenance purposes at short notice and therefore
the Company will not be informed by the supplier. The Company does not accept
liability for this.

11.  INSURANCE – Ours / Yours

11.1  The Company is fully insured in case of liability connected
with injury or death where the Company or any of its suppliers are found liable
for an incident.

11.2  It is a condition of booking a holiday with the Company that
a comprehensive travel insurance policy is taken out, particularly in order to
meet any cancellation fees, medical bills, repatriation costs or legal fees,
which are usually the most costly aspects of any serious claim. We would
recommend a policy that covers a minimum £25,000 of legal fees and £1 million
in medical costs and repatriation.

11.3  It is imperative that you take out your insurance at the time
of booking to cover that holiday period and you ensure that the policy will pay
out the full cost of the holiday. Please note that it is not safe to assume
that this would be automatic since the cost of some holidays is much higher
than some insurance policies would cover.

11.4  By choosing not to be insured you agree to indemnify the
Company against all costs, losses and liabilities which we may incur and which
are not our liability under this contract and which would have been avoided had
suitable insurance cover been taken by you. In particular we bring your
attention to the issue of holidays which cannot be taken due to flights being
cancelled, for any reason.

11.5  When you book your insurance policy please ensure that the
following points are covered:-

11.5.1  If the airline cancels the flight for any reason at all,
but particularly adverse conditions (including ash clouds), the insurance will
pay out the total cost of the holiday should the insured not travel at all
(that is total cost, minus what the airline are bound to refund in the event
they cancel the flight). A key point here is that the insurance does not have a
cap that is less than the total cost of ground services, accommodation and
internal flights combined. It should also cover the cancellation and
reimbursement of any specialist arrangements booked in the country of
destination such as cruises.

11.5.2  You are covered for recovering the partial cost of holiday,
e.g. if you were delayed by 2 days due to snow and needed to recover the cost
of the first 2 nights of accommodation and services.

11.5.3   You are covered for extending your stay should you get
stranded in your holiday destination for any reason (e.g. ash cloud or snow at
home preventing flights from landing). It is all insurable. Try also to get
associated expenses for food and drink as this can also add up over a long
delay.

11.5.4   Please ensure that your insurance policy covers refunds
for all passengers should the holiday need to be cancelled in the event that
one just person cannot travel, if one person is unfit to travel resulting in
all passengers being unable to travel, you must ensure that your insurance
policy will refund the costs for all 
passengers, not just the one person who cannot travel.

11.5.5 The Company will not be responsible for any losses incurred due
to a holiday being unable to take place because of force majeure forcing the
cancellation or curtailment of a holiday. Force majeure includes, but is not
limited to, war (or threat of war), riots or civil strife, political unrest,
terrorist activity, industrial disputes, alteration to the schedules of flights
by airlines, pandemics, disease, changes in aircraft type, natural disaster,
fire, sickness, weather conditions such as hurricanes and floods,  the
action of any port, airport, governmental or public authority, technical
problems to transport, aircraft grounding, nuclear disaster, Acts of God or
volcanic ash disruption.

In the event of force majeure occurring we will do our utmost to recover
monies from suppliers if it is appropriate. The remainder must be covered by
your insurance policy or you agree to cover these losses.

12.  CONDITIONS OF CARRIAGE

12.1  The carrier companies that provide the transportation for
your travel arrangements produce conditions of carriage which form part of your
contract both with us and with the carrier companies. You may ask for
copies of the relevant conditions of carriage from our offices.

13.  PASSPORTS, VISAS, INOCULATIONS, ENTRY REQUIREMENTS AND
TRAVELLING WITH CHILDREN

13.1.1  Passport names: you will require a passport to travel to
countries featured on our website. It is your responsibility to provide us with
the full names of all passengers exactly as they appear in their passports.
Once flights have been ticketed, should amendments to flight tickets have to be
made due to spelling mistakes which are not our fault, you may incur additional
fees and possibly even the cost of a new flight. We will not be liable for any
additional fees, charges or ticket purchases.

13.1.2  Passport expiry date: it is your responsibility to ensure
that the passport expiry date(s) for each person travelling are at least six
months after your return date.

13.1.3  Visas: we strongly recommend that you double check your
personal visa requirements in sufficient time before travelling.

13.1.4  Inoculations: we highly recommend that you speak to your GP
or other health professional regarding inoculations and ensure that these are
procured in sufficient time before travelling. Please note that some countries
require you to carry a copy of proof that you have received inoculations before
allowing you entry/exit.

13.1.5  It is your responsibility to check with the UK government’s
Foreign & Commonwealth Office for entry requirements to the country that
you are visiting.

13.1.6  Travelling with children: please check any specific entry
requirements if you are travelling with children that are not your own or if
only one parent of the child is travelling. Anti child-trafficking regulations
in South Africa and surrounding countries are particularly strict and may
require an affidavit from the non-travelling parent. This is your
responsibility to arrange: we will assist you wherever possible.

14.  AYURVEDA TREATMENT

14.1  By booking an Ayurveda Retreat, you agree to and understand
the following:

14.1.1  Ayurveda Retreats are Health Resorts not Spas. As such, the
ambience of the treatment rooms is more medical than a Spa and in most places
very basic, with little attention to aesthetics and ambience.

14.1.2  Not all Ayurveda treatment is designed to be relaxing and
is not a “pampering” experience by and large.

14.1.3  Some Ayurveda treatments are intrusive (e.g. colonic
irrigation) and others like it, along with herbal medicine, may cause you to
feel unwell, tired or lethargic at times.

14.1.4  In order to benefit fully from the treatments, you should
complete the course, refrain from any alcoholic consumption and adhere to the
diet prescribed you. Failure to do this will limit the effectiveness of the
program or even render it completely ineffective.

14.1.5  If you have any concerns or questions about any of the
treatments or medication being prescribed to you, please alert the resort staff
or ourselves immediately.

14.1.6  Please be aware that some patients residing in these
retreats may be quite seriously ill and you may find other guests suffering
from conditions such as cancer, which can be upsetting.

15.  DATA PROTECTION

15.1  For the purposes of the Data Protection Act 1998, The Travel
Padel Club Ltd are a data controller. In order to process your booking and to
ensure that your travel arrangements run smoothly and meet your requirements we
need to collect certain personal details from you. These will include, where
applicable, the names and addresses of party’s members, credit/debit card or
other payment details and special requirements such as those relating to any
disability or medical condition which may affect the chosen holiday
arrangements and any dietary restrictions which may disclose your religious
beliefs. If we need any other personal details, we will tell you before we
obtain them from you.

15.2  We are obliged to pass on some of your personal details to
the companies and organisations who need to know them so that your holiday can
be provided (for example your airline, hotels, transport companies,
credit/debit company or bank). The information may also be provided to security
or credit checking companies, public authorities such as customs/immigration if
required by them, or as required by law.

15.3  We have appropriate security measures in place to protect the
personal details you give us.

15.4  Where your travel arrangements are to take place outside the
European Economic Area (EEA), controls on data protection in your destination
may not be as strong as the legal requirements in this country. We will not,
however, pass any information on to any company and/or organisation not
responsible for providing any part of your travel arrangements.

15.5  Where you provide us with personal details relating to any
special requirements such as those mentioned above, you consent to this
information being passed onto any organisation or companies responsible for any
part of your travel arrangements whether in the EEA or not. If we cannot pass
this information to the relevant suppliers, we cannot provide your travel
arrangements.

15.6  We are entitled to assume you do not object to our doing any
of the things mentioned above unless you tell us otherwise in writing.

15.7  You are generally entitled to ask us (by letter or e-mail)
what details of yours are being held or processed, for what purpose and to whom
they may be or have been disclosed. We may charge a fee to respond to such a
request. In limited circumstances we are entitled to refuse your request.

15.8  Except where expressly permitted by the Data Protection Act
1988, we will only deal with the personal details you give us as set out above
unless you agree otherwise. For example, if we wish to use any of your
personal details for marketing purposes, we will tell you this when we ask for
your details and give you the opportunity to say no if you do not wish us to do
so.

16.  GROUP TOURS

16.1  The published prices offered for our group tours are an
estimate based on current airfares available. As we approach the date of
departure it is likely that these fares will rise.

16.2  Likewise, airlines and timings are subject to change
depending on what is available at the time you book. Departures from regional
airports may also become restricted.

16.3  The prices offered assume a group of 12 or more travelling
together. Should the number of passengers on any departure not reach 8 then we
will offer the booking members the chance to take a trip using a new price
based upon actual numbers booked or cancel with a full refund. The decision
will be made 10 weeks prior to departure.

17.  PRIVACY POLICY

17.1  We do not store credit card details nor do we share customer
details with any 3rd parties.

18.  ACCEPTANCE OF TERMS & CONDITIONS

18.1  Payment by you of deposit and/or balance
confirms your acceptance of our terms and conditions.